Goood Mornninng Andhra Pradhesh

July 20, 2007

Sunrocket replacement TeleBlend

Filed under: sunrocket, teleblend, voip — gaali @ 1:50 pm

Just now I registered for TeleBlend as a replacement for my sunrocket services. Read the FAQ’s. You can use the same hardware/gizmo but you will have to pay the montly service fee. For me it was ~16$ (including taxes).

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17 Comments »

  1. I got burned with sunrocket, over 6 months left on my prepaid account.
    I called my credit card company and they said it can be partially refunded
    back so I opened the dispute. I ordered on monday from another VOIP
    provider called voiceral (www.voiceral.com). They have a 3 months free
    special for people switching from sunrocket. I didn’t trust the companies
    that sunrocket was listing as suggested companies to change to (because you
    know they are related to sunrocket to get money) so I did some research
    online and these guys have been around a while with some positive feedback.
    This situation worked out better for me than I thought – with the credit
    card refund, and the 3 free months from Voiceral this worked out in my
    favor. I got a new telephone number, while they port over the sunrocket
    phone number I used to have – so overall I’m very happy and can’t believe
    I actualy made a few dollars out of this mess.

    Comment by Cheryl Lerner — July 20, 2007 @ 2:11 pm

  2. That’s a good tip. Thanks Cheryl. I will also call my credit card company about this issue. I have also heard from my friends saying that some sunrocket customers got full refund from their banks/credit card companies. I will have to verify this though. Did you get a new gizmo/router when you made this switch?. I thought I will just give it a try for a month or two and see how it goes with TeleBlend. Honestly, did not do much research about this company.

    Comment by gaali — July 21, 2007 @ 1:05 am

  3. I, too, switched to Teleblend. However, this morning I called their toll-free number and I got a disconnect notice. Altho’ my phone works for in and out calls I can’t retrieve voice mail messages. Any ideas?

    Comment by Hans — July 21, 2007 @ 11:44 am

  4. It’s intersting that you have to pay around $16.00 per month when their site says $12.95, but I suppose that must include the taxes. Did you see that your rate will go up to $19.95 after your SunRocket contract expires?

    Comment by VoipSpider — July 21, 2007 @ 12:21 pm

  5. I too, switched to Teleblend, just to keep my service up and running. Still no voicemail and calls and comments on their “contact support” page have gone unanswered. What I did for voicemail was to hook up my old answering machine to the line. Works like a charm! (Note: You will have to play with the # of rings before phonemail picks up. Otherwise you’ll just get a fast “busy-signal”. Mine is set at “2-rings”.)

    Comment by Ron — July 21, 2007 @ 4:25 pm

  6. VoipSpider, Yeah my 16$ was inclusive of all taxes. I got this service as a temporary replacement. May be I will switch to a different service if I don’t like this or if the price increases. Hmm, I didn’t notice that the rate will go upto 19.95$ once the existing sunrocket contract expires. Thanks for the information.

    Also, does anyone know what other vendors I can shift to from sunrocket without having to replace the gizmo?

    Comment by gaali — July 21, 2007 @ 9:11 pm

  7. Against my better instinct, I went ahead and signed up for TELEBLEND. Thus far, I am able to receive/send local and long-distance calls within USA. However, when I tried international calling to talk to my parents, I cannot get through. I have sent email messages to TELEBLEND, but have not received a response. If I do not receive resolution on this and voicemail problem referenced above, I’ll be calling my credit card company to cancel TELEBLEND and SUNROCKET, and file a complaint with BBB. This is absolutely ridiculous.

    Try INTERNATIONAL CALLS on TELEBLEND and let me know if anyone gets through. Thanks.

    Comment by David — July 23, 2007 @ 10:16 am

  8. I tried several times to use my teleblend ( previously sunrocket service) and every time I get “Call failed” error. My voip gizmo is in india. Don’t know if there is a special trick to activate it. I saw this FAQ on teleblend site “First, unplug your router from the wall socket, wait 1 minute, then plug in your router again. Wait till all the lights come on and then pick up your telephone handset and try and make a call”. Hmm.. My folks back in India tried this several times still it ain’t working. Any one else got it working?.

    Comment by gaali — July 23, 2007 @ 12:49 pm

  9. I just got a full refund from my credit card for the sun rocket charges. Teleband charged me 18.47 (12.95 + 5.52 (taxes)but for some others 16.00 +, what is going on?

    Comment by n thama — July 23, 2007 @ 5:46 pm

  10. The “taxes” issue is curious, since voip providers are not subject to state regulation/taxes. (You should confirm this, but I believe it is still true.)You should demand to know exactly what the extra charges are for. My guess is they are a bait and switch way to charge a higher fee than advertised. Sounds like fraud. If voip providers keep adding on fees/ taxes, etc., they will invite regulation, because they will be acting like regular telcommunication providers, rather than information providers, which so far has let them evade regulation by, e.g, public utility companies. The online searches re: Teleblend do not instill confidence. I signed up, then researched and instructed them to cancel (before charge was posted on my cr. card acct) but they do not respond to email or voicemail. Expect lawsuit(s) will be required to get to the bottom of it all.

    Comment by Sheryl — July 24, 2007 @ 11:41 pm

  11. I found this article about “FCC approves new Internet phone taxes”, http://news.zdnet.com/2100-1035_22-6086437.html?tag=nl.e589. How they calculate these taxes also seems to be complex “by the FCC’s order, that would require all VoIP providers to calculate what they owe based on the assumption that 64.9 percent of their total revenues represent long-distance calls.”

    Comment by gaali — July 25, 2007 @ 12:38 am

  12. At last my teleblend VOIP service started working in India.

    Comment by gaali — August 13, 2007 @ 7:05 pm

  13. Anybody know how to cancel TeleBlend?

    Comment by pete — September 7, 2007 @ 10:34 am

  14. I have tried for 6 weeks to cancel my Teleblend account and they won’t let me. I’ve waited on hold for a total of 3 hours. I’ve sent 3 email forms through their website. Nothing. Worse, I’m set up for automatic bill pay, and the website gives me no way to change that. Help!!!!!!!!

    Comment by Kori — September 20, 2007 @ 9:36 am

  15. Try calling the bank or credit card from which the monthly payment is being deducted and see if they can help you out.

    Comment by gaali — September 20, 2007 @ 7:49 pm

  16. Today american express paid me off the entire amount I spent on sunrocket :).

    Comment by gaali — September 21, 2007 @ 2:23 pm

  17. I switched to Teleblend after the demise of Sun Rocket. Initially there was some problem with the voice mail, but later on the service was OK. But for the past 3 days, the phones have not been working, I tried resetting the modem several times to no avail and I believe the modem conked out. I send several messages to them, all I would get back are automated responses, none from a rep. I tried to call their customer servce number 877-252-4548, but as every one that tried to call them knows, there is no answer. I was holding the phone for over half an hour (4 different times) and hung up in frustration. If I do not hear from them in the next day or two, I am going to look for another provider. TeleBlend does not seem to have any customer service. So all the Teleblend customers out there – watch out, as long as your modem works, you are fine, but if you have some problem with the service – you are out there holding the bag!! (Now, I don’t even know how to cancel the service and they have my credit card and their system will keep charging my card every month). Thsi outfit is Crap, Sun Rocket was so wonderful, they were so responsive in taking care of any problem. Still no one knows why it folded!!

    Comment by kesava charugundla — October 7, 2007 @ 5:31 pm


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